Replacement Window: 7 Days

The Buyer may raise a Replacement Request on the Platform for any one of the following reasons:

At the time of making a Request on the Platform, Buyer will be required to provide appropriate supporting documentation/ proof including without limitation:

If any further information or clarification is required from the Buyer, we will contact the Buyer

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.

In any case, only one replacement shall be provided.

We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. Users agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform from time to time